Service in America is Terrible

Posted by on Dec 30, 2011 in News | 0 comments

Grant talks with Bill Moller of WCIU-TV in Chicago about The New York Times’ oops moment, Netflix pricing blunder and Bank of America’s inability to offer a value-added, positive experience.

According to Grant, “Service in America is terrible!” The proof of this was his video taped experience in a department store at troubled retailer Sears.

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